Privacy Policy Rotterdam Taxi Service RTS

Rotterdam Taxi Service RTS attaches great importance to the protection of your personal data. In this privacy policy we explain which data we process, why we do so and which rights you have.

1. Who is responsible?

This privacy policy applies to:

Rotterdam Taxi Service RTS
Website: https://rotterdamtaxicentrale.nl/
Chamber of Commerce (KVK): 64749010
VAT number: NL855816168B01

Rotterdam Taxi Service RTS is the data controller within the meaning of the General Data Protection Regulation (GDPR).

2. Which personal data do we process?

We only process personal data that is necessary to provide our services properly. This includes:

Contact and booking details

  • Name

  • Phone number

  • Email address

  • Date and time of the ride

  • Pickup and destination address

  • Number of passengers

  • Type of taxi (e.g. regular, airport, business, taxi van)

  • Return trip details (date, time, location)

  • Flight number (for airport taxis, if provided)

  • Comments or questions you submit yourself

Business-related data (for corporate customers)

  • Company name

  • Billing and administrative details

  • Name and contact details of contact persons

Payment data

  • Payment method (cash, debit card, credit card)

  • Invoice-related information for our administration
    (We do not store credit card details longer than necessary to process payments.)

Website and technical data

  • IP address

  • Browser and device information

  • Pages visited and click behavior

  • Cookie data (where applicable)

These data are not used to track you personally, but to ensure proper website functionality, security and improvement.

3. For what purposes do we use your data?

We process personal data for the following purposes:

Execution of bookings and rides

  • Planning, managing and carrying out taxi rides

  • Contacting you about your booking (confirmation, changes or delays)

Customer service and communication

  • Responding to questions via phone, email or contact forms

  • Handling complaints or reports

Administration and legal obligations

  • Financial administration and invoicing

  • Compliance with tax and other legal requirements

Business services

  • Managing business accounts

  • Invoice-based travel and monthly billing

  • Agreeing on rates and contracts

Improvement of services and website

  • Analyzing usage of our website and services

  • Optimizing accessibility, planning and service quality

Marketing of similar services

  • Sending emails about similar services after prior use,
    unless you have opted out
    You can unsubscribe at any time.

4. Legal bases for processing

We process personal data based on the following legal grounds:

  • Performance of a contract
    To carry out bookings and taxi services

  • Legal obligation
    Such as tax record retention requirements

  • Legitimate interest, including:

    • improving our services

    • handling complaints

    • securing our systems

    • limited marketing of similar services

  • Consent
    Where required, such as for certain marketing activities
    Consent can be withdrawn at any time.

5. How long do we retain your data?

We do not retain personal data longer than necessary for its purpose, unless legally required.

Retention periods:

  • Ride and booking data:
    Up to 2 years after the last ride, unless part of financial records

  • Invoices and financial data:
    Minimum 7 years (tax legislation)

  • Email correspondence and contact forms:
    Up to 2 years, unless required for dispute handling

After expiration, data are deleted or anonymized.

6. Do we share data with third parties?

We do not sell your personal data to third parties.

We only share data when necessary for:

  • performing our services (e.g. external taxi partners in exceptional cases)

  • hosting and maintaining our systems and website

  • processing payments and financial administration

  • fulfilling legal obligations

Where third parties process data on our behalf, we enter into data processing agreements to ensure proper security and confidentiality.

7. Security of your data

We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access or disclosure.

Measures include:

  • SSL-encrypted website connections

  • Restricted system access (authorized staff only)

  • Secure storage of administrative data

  • Regular system maintenance and updates

Despite our efforts, no system is 100% secure. In the event of a data breach, we act immediately and follow legal notification procedures.

8. Your rights

Under the GDPR, you have the following rights:

  • Right of access

  • Right to rectification

  • Right to erasure (in certain cases)

  • Right to restriction of processing

  • Right to data portability

  • Right to object, particularly to processing based on legitimate interest or direct marketing

To exercise your rights, please contact us using the details below. We may request additional information to verify your identity.

9. Cookies and online tracking

Our website may use cookies and similar technologies to:

  • ensure proper technical operation

  • collect statistics (e.g. analytics)

  • improve user experience

Where required, we ask for consent for non-essential cookies. More information can be found in our separate cookie policy, if applicable.

10. Questions or complaints

If you have questions about this privacy policy or how we handle your data, please contact us:

Email: info@rotterdamtaxicentrale.nl
Phone: +31 (0)10 237 2018

If you are not satisfied with our handling of your data, you may also file a complaint with the Dutch Data Protection Authority:

Autoriteit Persoonsgegevens
via their official website.

11. Changes to this privacy policy

We may update this privacy policy from time to time. The most recent version is always available on our website. In case of significant changes, we will inform you where possible (e.g. via email or a website notice).